Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bon

Bon

May 28, 2025

5  out of  5
rating by Bon
"Jen was very helpful with explaining all the details of renters insurance it was my first having to do it and she helped make the experience smooth and easy"
We responded:
"Thank you, Bon, for sharing your experience with us. It's great to hear that Jen was able to assist you with your renters insurance needs. We appreciate your feedback and look forward to serving you again."
Profile photo of Bon Bon

Bon Bon

May 28, 2025

5  out of  5
rating by Bon Bon
"Jen was very helpful with explaining all the details of renters insurance. It was my first time ever having to do this, and she answered all my questions and was very polite and kind very reasonably priced and overall smooth experience. Thank you."
We responded:
"Whether you are a first-time customer or a long-time customer, we value you and strive to provide you with the best experience possible. Thank you for taking the time to recognize Jenn for her efforts."
Profile photo of Scott Erickson

Scott Erickson

May 22, 2025

5  out of  5
rating by Scott Erickson
"Rich Lyon has a wonderful State Farm Insurance office in Denver, NC. I had the pleasure of reviewing my current insurance policies from a competitor with a member of his staff, Jenn Gliptis. She was great! We reviewed my policies and talked about how State Farm could provide better coverage for an overall lower cost. I changed my insurance policies over to State Farm. If you have any insurance questions, give Rich’s office a call."
We responded:
"Thank you, Scott, for sharing your experience with us. We're glad to hear that Jenn was able to assist you in finding better coverage at a lower cost. If you have any further questions or need assistance, feel free to reach out anytime."
Profile photo of Arturo Ortiz

Arturo Ortiz

May 22, 2025

5  out of  5
rating by Arturo Ortiz
"My Agent Rich and his staff, specially Joe, are the best insurance providers I have ever dealt with. Have recommended them to most of my friends and family. They are very helpful. They find every discount possible on our yearly review. Thanks again Joe."
We responded:
"Thank you Arturo. It is a privilege to work with you and to provide for your Insurance needs. Joe and the rest of the Team are truly outstanding. We appreciate your kinds words and are grateful for your recommendations to your friends and family."
Profile photo of Victor Kubit

Victor Kubit

May 15, 2025

5  out of  5
rating by Victor Kubit
"Jenn very Knowledgeable and Easy to work with. Worked up several quotes with different deductibles to find the right fit for my needs."
We responded:
"Thank you for highlighting Jenn's knowledge and customer centric focus. She and the Team indeed work hard to match our valued customer's needs with just the right coverage. We are grateful for your business. It is indeed a privilege."
Profile photo of Lana Vindel

Lana Vindel

May 13, 2025

1  out of  5
rating by Lana Vindel
"A change in my policy wasnt made when I needed them to make it, they never fixed the price for that month even though I have evidence of them saying xyz. When I finally called, some rude dude didnt even let me finish talking. Not a great experience for me, Trent was super nice whenever he was handling my insurance. I can take accountability for the part where I am in the wrong, but yall cant."
We responded:
"I apologize for anything less than 5 star service from my office. If you request a change, we do need to make it and if not, we are certainly accountable for that. We do not bill directly from the office. So, sometimes that can contribute to some confusion as well. If there is any open issue that still remains, please call me directly so that I can personally oversee the resolution. "
Profile photo of Adam Spillman

Adam Spillman

May 11, 2025

5  out of  5
rating by Adam Spillman
"Rich has been our agent and Denver has been our location for over a decade. We insure everything thru this office and have always been extremely happy with the service."
We responded:
"Wow. Over a decade! We are so grateful for you and the trust you have and continue to place in me and my Team. "
Profile photo of Wanda Hawthorne

Wanda Hawthorne

May 9, 2025

5  out of  5
rating by Wanda Hawthorne
"Jen was very down to earth and relatable. To bundle and to save is the real way with excellent coverage. Just could not say say to to protecting your valuables."
We responded:
"You are so right. Jenn is fantastic at understanding the needs of our valued customers. It is a privilege to protect what is most important to you. "
Profile photo of Rebecca Tapper

Rebecca Tapper

May 8, 2025

5  out of  5
rating by Rebecca Tapper
"Joe is a pleasure to work with! He gave me a same day quote and responded to all of my questions quickly! I look very forward to working with him."
We responded:
"Thank you, Rebecca, for sharing your experience with Joe! We're glad to hear that he was able to assist you promptly and answer all your questions. We look forward to continuing to work with you."
Profile photo of Chris Oates

Chris Oates

May 2, 2025

5  out of  5
rating by Chris Oates
"This insurance agency epitomizes all of what I want in agents! In a world of poor customer service, these folks really shine! I highly recommend these folks to anyone, and will recommend them, especially, to my friends and family."
We responded:
"Chris, your review is exactly what we strive for each and every day. We are not interested in just selling policies. We care about our customers and serving their needs is what matters most. "
Profile photo of David Buckland

David Buckland

April 25, 2025

5  out of  5
rating by David Buckland
"The customer service I have received from Joseph Kaczmar is second to none. He's a pro."
We responded:
"Thank you David. You are right. Joe is a Pro! He has been instrumental in meeting customer needs in Auto Insurance, Home Insurance, and Life Insurance at Rich Lyon State Farm for over 8 years now. A true blessing to me and our valued customers like you David."
Profile photo of Josue Ortiz

Josue Ortiz

April 20, 2025

5  out of  5
rating by Josue Ortiz
"Great group of people. Very helpful and honest. Joe K. Has been my agent for years and has never let us down."
We responded:
"Joe goes the extra mile for sure. Thank you for recognizing his exceptional service. "
Profile photo of Rick Uritus

Rick Uritus

April 16, 2025

5  out of  5
rating by Rick Uritus
"Jasmine was very helpful, courteous, and professional in our conversation today as she explained auto insurance coverage options. Thanks for your extra efforts👏👍."
We responded:
"Thank you, Rick. Jasmine goes out of her way to make sure she delivers 5-star service. We are grateful you took the time to recognize her work and commitment."
Profile photo of T E

T E

April 16, 2025

5  out of  5
rating by T E
"Ginger is awesome! Jenn great too All team works well together!"
We responded:
"Our team loved reading your review, T E! We always strive to provide the best service possible, and it’s great to hear we delivered. Thanks for your trust! "
Profile photo of Derek Young

Derek Young

April 9, 2025

5  out of  5
rating by Derek Young
"Thank y’all so much you are the best State farm!"
We responded:
"Thank you, Derek! We're thrilled to hear that you had such a positive experience with us. If you ever need anything else, feel free to reach out."
Profile photo of Steve Walton

Steve Walton

March 31, 2025

5  out of  5
rating by Steve Walton
"Staff is courteous, efficient, and can explain things clearly. Very satisfied"
We responded:
"Thank you, Steve! It is a privilege to provide for your Insurance needs. We appreciate you and your kind review."
Profile photo of Ken Morris

Ken Morris

March 28, 2025

5  out of  5
rating by Ken Morris
"The service at Rich Lyon’s office has been excellent."
We responded:
"Thank you, Ken, for your kind words and the perfect rating! We love providing excellent service for our excellent customers like you and Vicky!"
Profile photo of Pat Gillette

Pat Gillette

March 25, 2025

5  out of  5
rating by Pat Gillette
"I love dealing with ginger she always helps me and fixes anything that is wrong or needs to be fixed she is the best and knows what she is doing, and all the staff down there is nice as well they are deserve something for there dedication and hardworking this store is in Denver North Carolina"
We responded:
"You are correct. She is truly the best. Thank you for your kind words. "
Profile photo of Steve F.C

Steve F.C

March 14, 2025

5  out of  5
rating by Steve F.C
"Jenn was awesome! Complete rock star in helping me with my coverages and explaining the packages. I signed up for home auto and life insurance. Rates was so much lower than my current carrier like I was shocked how much I was overcharged. Thanks Jenn!!!"
We responded:
"We are so pleased you placed your trust in my Team and State Farm to provide for your Insurance needs. I commend you on protecting your most important asset, YOU, with your Life Insurance coverage."
Profile photo of Christine Lorch

Christine Lorch

February 20, 2025

5  out of  5
rating by Christine Lorch
"The folks at State Farm have been very helpful over the years I have been with them. Any questions or concerns I have with respect to my homeowners or car insurance, they are quick to respond and ease my concerns. It is always a pleasure to speak with any member of their staff!"
We responded:
"Christine, thank you for your wonderful feedback! We're thrilled to hear that our team has been able to assist you effectively with your insurance needs. It's always a pleasure to serve you. We appreciate your continued trust in us. "
Profile photo of Angela

Angela

February 16, 2025

5  out of  5
rating by Angela
"It is so nice having a dedicated agent like Joseph Kaczmar. He has been so helpful with our insurance. We recently relocated from NC to SC and he made the transition go seamlessly. Joseph is always responsive and follows through. It has been great doing business with him."
We responded:
"Joe is a true professional. Thank you for recognizing the great work."
Profile photo of Hollie Smith

Hollie Smith

February 14, 2025

5  out of  5
rating by Hollie Smith
"Quick and polite. Pleased with the turn out on the issue I had with my billing"
We responded:
"Thank you for your 5-star review. We greatly appreciate it."
Profile photo of Melissa Aguila

Melissa Aguila

February 6, 2025

5  out of  5
rating by Melissa Aguila
"The call took 15 minutes and I was give an exceptionally reasonable quote. I went with this quote and was able to pay over the phone. Joe was very friendly and even a little funny 😁 and Lindsey was kind and quick with a transfer to Joe. Honestly a pretty good experience 🙌🏼"
We responded:
"Thank you for sharing your experience and highlighting the 5 star Team at Rich Lyon State Farm. "
Profile photo of R Clayton

R Clayton

February 4, 2025

5  out of  5
rating by R Clayton
"I’ve had an excellent experience with Rich Lyons State Farm agency! The team is always professional, friendly, and quick to answer any questions I have. They took the time to explain my coverage options and helped me find the best policy for my needs without any pressure. It’s clear they genuinely care about their clients and go the extra mile to provide great service. If you’re looking for a knowledgeable and trustworthy insurance agency, I highly recommend them!"
We responded:
"R Clayton, Thank you for your glowing review and for sharing your positive experience with our agency. We're delighted to hear that our team met your expectations and provided the support you needed. Your recommendation means a lot to us. "
Profile photo of Taylor Bisson

Taylor Bisson

December 17, 2024

5  out of  5
rating by Taylor Bisson
"I can't say enough good things about my experience with Jenn. Setting up my family's insurance was seamless and super quick! She took the time to explain all the coverage options and helped us find the perfect plan that fit our budget without skimping on protection. Jenn is so personable and enjoyable to speak with!"
We responded:
"Thank you, Taylor, for your wonderful feedback about Jenn. We're thrilled to hear that she made setting up your family's insurance a seamless experience. Your satisfaction is our priority, and we're glad Jenn could assist you so effectively. We appreciate your kind words!"